Making sure your BT Mail account is secure Before you start recovery make sure you've run a full system scan on each of the devices you use to access your email. It's important to do this before updating your password to avoid your new password being taken. If you're a BT Broadband customer, log in to My BT to download BT Virus Protect >. So I opened a btconnect account and now after several years they have suspended my btconnect account without informing me. Now I'll have a problem renewing my domain without an account so I had a chat (online of course) with their customer service and they will look into this and contact me again by phone or by my temporary eMail tomorrow (5th. The hijacker will previously have established another stand-off email address and make that the sole point of contact for any new counterfeits they create, thus preventing the hacked account owner from pursuing missing emails via natur-holzbausteine.de Therefore it is imperative that users follow a rigid and vigorous regime with BT and Yahoo.
Btconnect email account hackedHacked Email | FTC Consumer Information
Look for consistency rather than exactness of location. Review the recent sign-in activity on your account. If you see any successful sign-in that you do not recognize, run a scan with your security software and remove any malware you find. Then change your password again. Check Security Contact Info : Remove any security contact information the attacker might have added. If you're not already signed in to your Microsoft account, you'll be prompted to sign in.
You may be asked to enter a verification code to continue. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info.
You'll see your security info under Security settings. Choose Remove for any you want to remove. You may be asked to add new security info before you can remove the old info. Update Outlook. Because this is so common, Microsoft will reset these settings to the default options if we think your account was compromised. Sign in to Outlook. Review the following settings and remove any unfamiliar addresses or information that might have been added:. Connected accounts. Automatic replies. He told me the account had not been hacked but I insisted it must have been.
He then put me through to someone else from 'broadband'. Again he said the account had not been hacked until we shared screen and I showed him all the emails including the one regarding the added live. He finally acknowledged that my account had indeed been hacked. Then he said he was going to 'rebuild' the account. This done he said all should be OK now. I questioned how if someone went through the 'forgotten password' routine they could answer the security question and change my password but the reposne was 'these hackers can do anything I'm not sure what more I can do.
I am hoping the solution to this is the complex answer to the security question that I just put in and the 'rebuild' of the account that was done during the last call.
The people that received the emails "from" you - if they still have them, should be able to access the mail headers to ascertain the IP address of the sending connection which itself may be a hacked machine. It's not that the hackers "can do anything", or any virus has caused it. Is it possible that you have responded to a phish email and given away passwords and other possible security answers.
The initial system only required mother's maiden name and DoB - things trivial to get these days with the likes of soclal network sites when people are off their guard. The problem is, this is common enough for the abuse teams to probably not investigate to get to the bottom of it entirely. The live. As you may have realised because a. They can then change it again and they do not necessarily need to know what your new password is or any of your secret answers.
You needed to change your password, unset the forwarding to that email address, and then change your password again quickly. If you go into your account information you should get a screen like this below I have removed RHS.
The hacker may have been there before you but it is worthwhile changing this to use an non yahoo email address as the mechanism. This may give you a clue to when the hacker has used your account. This shows that yahoo knows about your type of problem. In addition I strongly recommend that you use webmail as little as possible and make sure you logout immediately you stop using it.
Using an email client is more secure amongst other things. Note that Mcafee and other anti-malware software tend not to be able detect the type of hack you have been subjected to. Subsequent to this the password has been changed every time - so my passwords haven't been used.
I have now changed the security question and answer completely. Hope this will sort it. Also - to clarify - I removed the live. Just follow the instructions To get back up and running, you'll need to carry out a number of checks.
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